Client Projects

ATM and Debit Program Management

• Completed several ATM, Debit, and Credit card profitability analysis projects. Recommendations from these projects included network membership changes, product pricing strategies, and expense management controls.

• Completed various RFP and vendor evaluation projects for networks, ATM ISO’s, and financial institutions for the selection of hardware, software, and transaction processing partners.

• Completed several in-house versus outsource analyses for ATM driving functions.

• Completed several best practice reviews for the ATM and Debit card programs, identifying opportunities to reduce risk, reduce processing costs, and increase operational efficiencies.

Process Re-engineering

• Redesigned settlement and reconciliation processes for several credit union clients, eliminating manual calculations and increasing staff efficiency. Implemented new procedures and provided in-depth training including troubleshooting network and host system transaction processing problems and out of balance conditions.

• Completed a POS system evaluation for a national retailer. Mapped best practices in credit card processing against retailer’s operational and technical environment. Recommended alternative architecture and processing environment to streamline credit card processing.

Project Management

• Completed terminal driving conversion from in-house to outsourced processor. Developed new settlement, reconciliation, and GL balancing procedures. Managed certification testing, internal training, and hardware conversion processes.

• Completed over 150 conversion projects for national credit union network. These included new network participants, processing platform changes, ATM installations, merger/acquisitions, and switch migrations.

• Managed several product development projects including a pilot for PINned debit over the internet and a pilot program introducing securities transactions conducted over the Internet using ATM networks for authorization.

• Completed merchant processor conversion and implemented automated settlement and reconciliation processes for national retail client with 1,100 stores

White Papers, Education, and Subject Matter Expertise

• Developed specialized ATM related curriculum and provided instruction for major credit union network educational program.

• Authored white papers commissioned by a national EFT Network and transaction processing provider. Titles included: “The Changing Debit Landscape” and “Managing ATM Capital Investments: Strategies for Credit Unions”

• Completed speaking engagements at various conferences and industry trade groups.

• Served as an expert witness and consultant in a multi-million dollar payments related lawsuit.